🔐 Legal

vq999 Privacy Policy — Your Data, Your Rights

This policy explains what personal data vq999 collects from Bangladesh players, how it is used, and how it is protected. Please read it carefully.

Last updated: January 2026

vq999 ("we", "us", "the Platform") is committed to protecting the privacy of all Players who use the vq999 online casino and sports betting platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we use that data, the circumstances in which we may share it with third parties, and the rights you hold with respect to your personal data. This Policy applies to all Players accessing vq999 from Bangladesh.

By registering an account on vq999 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms of this Policy, you must not use the Platform. This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, which together form the complete agreement governing your use of vq999.

Data Controller: vq999 is the data controller for all personal data collected through the Platform. For data-related enquiries, contact our support team at [email protected]. We do not sell personal data to third parties for marketing purposes under any circumstances.

Our Privacy Commitments at a Glance

The following cards summarise how vq999 approaches data privacy for Bangladesh players. Full details are in the sections below.

🔐

SSL Encryption

All data in transit between your device and vq999 is protected by SSL encryption. Your payment details are never stored in plaintext.

🚫

No Data Sales

vq999 does not sell, rent or trade your personal data to any third party for marketing or advertising purposes.

🎯

Purpose Limitation

Personal data is collected only for the specific purposes described in this Policy. It is not used for unrelated purposes without your explicit consent.

🗑️

Right to Deletion

You may request deletion of your personal data subject to our legal retention obligations. Requests are processed within 30 days.

📱

Mobile-First Data

vq999 collects device and network data to optimise performance on Bangladesh mobile networks (Grameenphone, Robi, Banglalink, Teletalk). This data is not used for profiling.

✅

KYC Compliance

Identity documents collected during KYC are used solely for age verification, fraud prevention and regulatory compliance. They are stored securely and never shared without legal justification.

1. Information We Collect

vq999 collects personal data in the following categories. We collect only the data that is necessary for the purposes described in this Policy, and we do not collect more data than is proportionate to those purposes.

1.1 — Registration Data
When you create a vq999 account we collect: your Bangladesh mobile number, a password (stored as a one-way hash — never in plaintext), your date of birth and, optionally, your full legal name. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.
1.2 — KYC and Identity Verification Data
Before your first withdrawal, vq999 will request KYC documentation, which includes a copy of a valid government-issued identity document (Bangladesh National ID Card or passport), a selfie or live photo for identity matching, and optionally proof of address. KYC documents are stored in an encrypted document management system with access restricted to authorised vq999 compliance personnel only.
1.3 — Transaction and Payment Data
For every deposit and withdrawal, vq999 records the transaction amount, the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, card), the transaction timestamp, and a reference identifier for the transaction. We do not store full card numbers or mobile banking PINs. Payment processing for card-based transactions is handled by PCI-DSS compliant payment processors; vq999 receives only a tokenised reference.
1.4 — Technical and Usage Data
vq999 automatically collects technical data when you access the Platform, including: your IP address, device type and operating system, browser type and version, mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk), pages visited and session duration, and game history (games played, bets placed, outcomes). This data is used to maintain Platform security, to detect fraud, to optimise the Platform for Bangladesh mobile network conditions, and to fulfil responsible gaming obligations.

2. How We Use Your Information

vq999 uses the personal data it collects for the following purposes only. Data is not used for purposes incompatible with those listed below without obtaining your separate consent:

  • Account creation, maintenance and authentication — to create your vq999 account, verify your identity at login, and maintain your account in good standing.
  • KYC compliance and age verification — to verify that you are aged 21 or above before processing your first withdrawal, and to comply with anti-money-laundering obligations.
  • Payment processing — to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, and to maintain a record of all transactions for accounting and dispute resolution purposes.
  • Responsible gaming — to monitor account activity for signs of problem gambling and to apply the deposit limits, self-exclusion periods or cooling-off periods you have requested or that we are required to apply under our responsible gaming obligations.
  • Fraud prevention and security — to detect, investigate and prevent fraudulent activity, bonus abuse, account takeover attempts and other security threats. This includes automated risk-scoring of transactions and behavioural analysis.
  • Customer support — to respond to your support requests, process complaints and resolve disputes. Support interactions may be recorded for quality assurance and training purposes.

3. Legal Basis for Processing

vq999 processes your personal data on the following legal bases:

Contractual Necessity
The majority of data processing by vq999 is necessary to perform the contract between you and vq999 (your account Terms and Conditions). This includes account creation, payment processing, KYC verification and game delivery. Without this processing, we cannot provide the Platform services.
Legal Obligation
Certain processing is required by applicable laws and regulations governing online gaming and financial services, including anti-money-laundering obligations, age verification requirements and record-keeping obligations. vq999 must comply with these requirements regardless of your consent.
Legitimate Interests
vq999 may process certain technical and usage data on the basis of our legitimate interest in maintaining a secure, fair and stable Platform for all Players. This includes fraud detection, abuse prevention and Platform performance optimisation. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your fundamental privacy rights.

4. Sharing Your Information

vq999 does not sell personal data to third parties. We may share your personal data with third parties only in the specific circumstances described below:

Service Providers
vq999 works with trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include: payment processors (for bKash, Nagad, Rocket, Upay, card and bank transfer transactions), KYC and identity verification providers, game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming), cloud infrastructure providers, and fraud and risk management platforms. Each provider receives only the minimum data necessary for their specific service role.
Legal and Regulatory Disclosure
vq999 may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units or courts where required to do so by applicable law, by a valid court order, or as necessary to prevent, detect or prosecute fraud, money laundering or other serious criminal activity. vq999 will notify the affected Player of such a disclosure where permitted to do so by law.
Business Transfers
In the event of a merger, acquisition, asset sale or corporate restructuring involving vq999, Player data may be transferred to the successor entity. In such an event, vq999 will notify affected Players via their registered contact details and will ensure the receiving entity is bound by data protection obligations at least equivalent to those in this Policy.

5. Payment Data and Financial Information

vq999 handles payment data with the highest level of care given its sensitivity. For bKash, Nagad, Rocket and Upay mobile wallet transactions, vq999 receives a transaction confirmation reference from the mobile payment provider and records the amount and timestamp. We do not receive or store your mobile banking PIN, OTP codes, or mobile wallet account password at any point in the transaction process.

For card-based transactions (Visa, Mastercard), payment processing is handled entirely by our PCI-DSS Level 1 compliant payment processor. vq999 receives only a tokenised reference identifier — we never see, receive or store your full card number, card security code (CVV), or card expiry date. Bank transfer transactions are processed via standard bank reference numbers; account details submitted are used for that transaction only and are not retained beyond our legal record-keeping period.

6. Cookies and Tracking Technologies

vq999 uses cookies and similar tracking technologies to operate the Platform, to maintain your login session, to detect fraud, and to analyse how Players use the Platform so we can improve the experience for Bangladesh users. The following categories of cookies are used:

Essential Cookies
These cookies are strictly necessary to operate the Platform. They maintain your login session, remember your language preference, and enable core functionality such as account balance display and bet placement. Essential cookies cannot be disabled without breaking the Platform.
Analytics Cookies
vq999 uses first-party analytics cookies to understand how Players navigate the Platform, which pages are most visited, and where players experience friction. This data is aggregated and anonymised before analysis. It is used to improve Platform design and performance for Bangladesh mobile users. No third-party advertising analytics are used.
Security Cookies
Security cookies are used to detect suspicious login activity, to enforce rate limits on authentication attempts, and to identify devices that have previously completed KYC verification. These cookies are essential to Platform integrity and cannot be disabled.

7. Data Retention

vq999 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable law. Specifically: account data and KYC documents are retained for a minimum of five years from the date of account closure, to comply with anti-money-laundering record-keeping requirements; transaction records are retained for a minimum of five years from the date of the transaction; game history is retained for a minimum of three years; and support correspondence is retained for two years from the date of the last interaction.

When data is no longer required to be retained, vq999 will securely delete or anonymise it in a manner that ensures it cannot be reconstructed or linked back to any individual Player. Deletion requests submitted by Players are processed within 30 days, subject to our legal retention obligations.

8. Data Security

vq999 implements a layered technical and organisational security framework to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. Our security measures include:

  • TLS 1.2 or higher SSL encryption for all data in transit between your device and vq999 servers, ensuring your session data, credentials and payment instructions cannot be intercepted.
  • AES-256 encryption for sensitive data at rest, including KYC documents and personal identifiers stored in vq999's database infrastructure.
  • Role-based access controls ensuring that only authorised vq999 personnel with a legitimate business need can access personal data, with all access logged and audited.
  • Automated monitoring systems that detect and alert on anomalous access patterns, brute-force login attempts, unusual transaction volumes and other indicators of a potential security incident.

Despite these measures, no system is entirely immune to security incidents. In the event of a data breach that is likely to result in a risk to your rights and freedoms, vq999 will notify affected Players without undue delay via their registered contact details and will take all reasonable steps to contain and remediate the breach.

9. Your Privacy Rights

As a vq999 Player you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.

Right of Access
You have the right to request a copy of all personal data that vq999 holds about you. We will provide this in a structured, commonly used format within 30 days of a verified request. We may charge a reasonable administrative fee for excessive or repeated access requests.
Right to Rectification
If any personal data vq999 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Corrections to KYC data may require you to submit updated documentation. We will action rectification requests within 14 days.
Right to Erasure
You may request that vq999 delete your personal data. This right is subject to our legal retention obligations — we are required by applicable law to retain certain data (including KYC documents and transaction records) for a minimum period even after account closure. Data that is not subject to a legal retention requirement will be deleted within 30 days of a valid erasure request.
Right to Restriction
You may request that vq999 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data we hold, or where you have objected to processing based on legitimate interests and we are assessing your objection.
Right to Data Portability
Where vq999 processes your personal data by automated means on the basis of your consent or on the basis of contractual necessity, you have the right to receive a copy of that data in a structured, machine-readable format (such as JSON or CSV) and to request that we transmit it directly to another controller where technically feasible.

10. Children and Minors

The vq999 Platform is strictly for adults aged 21 years and above. vq999 does not knowingly collect personal data from any person under the age of 21. If we discover or are notified that we have collected personal data from a person under 21, we will immediately suspend the associated account, delete or securely quarantine the personal data collected, and return any deposited funds attributable to real-money deposits to the original payment source where possible. If you believe that a minor has registered an account on vq999, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

vq999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our privacy programme. The revised Policy will be published on this page with an updated "Last updated" date. Where a change is material — meaning it significantly affects how we process your personal data or reduces your privacy rights — we will notify registered Players via their registered mobile number or through a prominent notice on the Platform at next login.

Your continued use of the vq999 Platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must cease using the Platform and may request closure of your account by contacting [email protected].

12. Contact and Data Requests

For all privacy-related enquiries, data subject access requests, rectification requests, erasure requests or complaints regarding vq999's handling of your personal data, please contact our support team. We operate 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6) and will acknowledge all data-related requests within 48 hours.

Support email (plain text — not a clickable link): [email protected]

Explore vq999 with Confidence

Your data is protected. Browse our FAQ for quick answers, or visit About Us to learn more about the vq999 platform and our commitment to Bangladesh players.

View FAQ About Us